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Webbers Customer Care

As an innovative and forward thinking Estate Agency Webbers have a head office based “customer care” team managed by Karlie Baker.  This initiative will serve to add considerably to our drive to provide “exceptional” customer care and, in addition, give our clients the ability to talk to us until 8pm Monday to Friday.
We want to be more accessible to our customers, to be there when you need us most and many people looking to buy rent, sell or let need the ability to talk after hours – we work harder because we work longer!
• Here to talk business until 8pm Monday to Friday.
• Book and arrange viewings and valuations for homes across the region.
• A national referral service – we can arrange a valuation for you anywhere in the UK.
• We can explain our “Guaranteed Service” for home sellers.
• We can help you with your moving costs.
• We’ll put you in touch with the right Webbers office or department.

The Team

The team is led by Karlie Baker-Kidwell (Manager) who has ten years of customer care experience.  Karlie is assisted by Lauren Taylor, Sophie Johnson, Sam Gilsenan and Andrew Sheppard

Tel: 01271 347851 


Customer Care Team

I have lived in Barnstaple most of my life apart from the five years I spent in Plymouth studying Business and Economics and starting off my career. I joined Webbers early in 2015 and have loved every single minute of it. My role is dynamic, which I love, and it is a privilege to lead such a progressive team. My passion is people and what better way to pursue that passion than in this environment. When not at work my life revolves around family, friends and my fiancé and enjoying the beautiful North Devon coast and countryside. I am also a keen cook and enjoy entertaining family and friends.
Karlie Baker-Kidwell

Karlie Baker-Kidwell Customer Care Manager

Meet Our Team

Since working for Webbers I have enjoyed every step and opportunity. From the very beginning at Webbers they have helped me grow and succeed at every opportunity. To be given the chance to grow in such a well-established business is amazing and exciting. When it comes to clients I want the very best and to guide them through every step along the way, to be there from beginning to end and help find the perfect property they search for is a great honour. Living in Devon all of my life has really opened my eyes to the beauty that Devon can give, within my spare time I will take in all the great locations that Devon has to offer from the Fantastic beaches to the hidden path ways.
Andrew Sheppard

Andrew Sheppard Customer Care

I have been with Webbers since August 2017, and have enjoyed every moment so far. Everyone at Webbers has welcomed me with open arms and it is an honour to work with a truly amazing team. I have not always lived in Devon so when I’m not at work I’m out enjoying the sights of North Devon with my partner and our husky.
Lauren Taylor

Lauren Taylor Customer Care

Meet Our Team

I have worked at Webbers since May 2017, and have loved every minute of it. I used to work in catering, so I find nothing more enjoyable than being able to help people and make sure they have a great experience dealing with an estate agent, as it can be a stressful time for many. I feel that the training I have received here has been 2nd to none in terms of professionalism, the staff are fantastic. It’s just a great place to work! In my free time, I enjoy off road motorbike riding, music and cooking.
Sam Gilsenan

Sam Gilsenan Customer Care

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