Andrew Sheppard and Sam Gilsenan from our Customer Care team in Head Office, Barnstaple are celebrating after becoming accredited Relocation Agent Specialists.
accreditation was awarded by Relocation Agent Network and is achieved by
completing a comprehensive online training programme, The Importance of Service.
national network of independent estate agents (of which Webbers is a member), Relocation Agent Network introduced the training programme
to ensure each of their members provides the very highest customer service to those
relocating around the UK.
To be successfully accredited, participants must complete three phases
of learning, which begins with four training sessions on the importance of
customer service. This is followed by three online seminars covering the Relocation
Agent Network Referral Process and how best to help customers who are
relocating around the UK. Finally, participants must convert their theoretical
learning into a practical skill set by delivering assistance to three
with fellow members across England, Scotland and Wales, Relocation Agent
Network members provide an exclusive relocation referral service to customers.
For those relocating to the South West, Webbers guides
their customers through the daunting task of moving to an unfamiliar location.
This includes local area information on schools and amenities, popular
neighbourhoods and (of course) finding the right property for them. The
introduction of a Relocation Agent Specialist to the Webbers team, ensures that this process is made even smoother.
Managing Director, Malcolm, Prescott said, “We take staff development very
seriously and Andrew and Sam ’s Relocation Agent Network
accreditation is a great example of what can be achieved when staff are
supported properly to improve their skill set. Of course, having a Relocation
Agent Specialist in the team is also great for our relocating customers.”
Agent Network’s Managing Director, Richard Tucker said, “Selected by us as the
best independent estate agent to represent the Network in The South West, Webbers have proved themselves as the area’s Local Expert. So with
the addition of an in-house Relocation Agent Specialist, they have gone one
step further to provide relocating buyers and sellers with the very best