Over 4227 clients helped out of normal office hours Over 4227 clients helped out of normal office hours
What an exciting year it has been for our Customer Care department. Since launching last year in May we have helped over 4,227 buyers and sellers throughout the UK move, when other agents have simply gone home.
Being available until 8pm Monday to Friday has had a huge impact on customer care here at Webbers. It essential that our vendor clients are able to reach us at a time that suits them and that they are able to talk to a trained, local, Webbers professional about the selling of their home.
Many national Estate Agents are also offering extended opening hours but have taken the route to outsource this to a third party. Here at Webbers, we are keen to keep this in-house which is why my hand picked team based in head office are all local, experienced and understand the "Webbers Way". I feel this ensures our clients have the best customer experience possible throughout their home sale journey.
For our vendors, not only are we there to handle any questions or queries they may have, but we are able to discuss their property with potential buyers and book in viewings on the spot, ensuring we are maximising on every opportunity.
We understand that most buyers look at property throughout the early evening and want to discuss the property with someone there and then; which of course they can do when looking at Webbers Properties.
Overall we've had some fantastic feedback from clients who call out of our normal office hours with many surprised that when calling at ten to seven on a Wednesday evening, they are able to talk a member of the Webbers team.
For me it's a privilege to be able to offer this level of super service to our clients. Something I am very passionate about.
Watch this space for even better availability coming soon.
Karlie Baker Customer Care. Karlie.firstname.lastname@example.org 01271 347891