Customer Care's Andrew Sheppard and Sam Gilsenan in top 10% of Relocation Specialist.

Andrew Sheppard & Sam Gilsenan from our Customer Care Team in our head office in Barnstaple has received an ‘Advanced’ assessment as their company’s Relocation Agent Specialist. The 2018 assessment was awarded by Relocation Agent Network. It is achieved by going above and beyond in the relocation services individuals provide to relocating families moving either from or to the South West area as assessed by Relocation Agent Network based on performance results .

Only 10% of Relocation Agent Specialists from Relocation Agent Network across England, Scotland and Wales have received the ‘Advanced’ award.


The Importance of Service Accreditation


Sam and Andrew first qualified as a Relocation Agent Specialist in 2017 by completing Relocation Agent Network’s  comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Webbers is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

MD Malcolm Prescott said, “Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way. We’re so proud that Andrew’s and Sam's performance has been assessed this year, resulting in them achieving the ‘Advanced’ award and it’s a great example of the continual development we invest in, here at Webbers”

Relocating With Webbers


By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to South West, Webbers guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist's Sam and Andrew ensures that this process is made even smoother.

Relocation Agent Network’s Managing Director, Richard Tucker said, “Congratulations to Sam and Andrew. To be recognised for their performance this year and receive our ‘Advanced’ assessment is truly a fantastic achievement, with only a handful of people across the Network making the grade. Selected by us to represent the Network in the South West, Webbers has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”