Webbers Estate Agents is proud to announce that we have been crowned Best Regional Estate Agency Group for the South West at the ESTAS Customer Service Awards 2025, the most prestigious awards in the UK property industry.
The glittering event, sponsored by Reapit and PayProp, took place at Grosvenor House in London and was hosted by the nation’s favourite TV property presenter, Phil Spencer. The ceremony welcomed over 1,100 of the UK’s top estate and letting agents, celebrating excellence in customer service and professionalism across the property sector.
This recognition confirms Webbers’ position as one of the top estate agents in the South West, reflecting our unwavering commitment to outstanding customer care and trusted local expertise.
Celebrating Excellence in Estate Agency Customer Service
The ESTAS Awards are unique in that they are judged purely on verified customer reviews. Every rating and comment comes directly from home movers buyers, sellers, landlords, and tenants who have personally experienced their agent’s service.
In 2025, over 300,000 customer review ratings were analysed to determine the nation’s best estate and letting agents, making The ESTAS the truest measure of customer satisfaction in the property industry.
“These Awards Represent Real Trust” – Phil Spencer
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003, congratulated this year’s winners: “As someone who’s had the privilege of hosting these awards for over two decades, I’ve seen first-hand how The ESTAS can truly transform not just businesses but lives. What makes these awards so special is simple: they’re based entirely on customer feedback. Real voices. Real experiences. That’s why they carry so much weight. These aren’t just trophies they’re symbols of trust.”
Proud to Represent the South West
Winning Best Regional Estate Agency Group for the South West is an incredible achievement for Webbers. With a network of offices across Devon, Somerset, Cornwall, and Exmoor, our teams work tirelessly to deliver the highest levels of customer service from coastal homes in Bude and Minehead to countryside properties across Barnstaple, Taunton, and beyond.
This award recognises the collective effort of every Webbers branch and our commitment to going above and beyond for our clients.
A People-First Approach to Property
Simon Brown, Founder of The ESTAS, said: “In a world increasingly focused on technology and automation, it’s easy to forget that the property industry is, and always will be, about people. Technology can streamline processes, but it can’t replace empathy, trust, or the human touch that defines our profession. That’s exactly what The ESTAS Awards celebrate.”
At Webbers, this philosophy lies at the heart of everything we do combining local knowledge, modern marketing, and genuine care to help people move with confidence.
“We’re Incredibly Proud of Our Team and Our Clients”
Malcolm Prescott, Managing Director Of Webbers, commented:
“We’re absolutely thrilled to have been recognised as the Best Regional Estate Agency Group for the South West. What makes this award so meaningful is that it’s based entirely on feedback from our clients the people we serve every day. Our customers are at the heart of everything we do, and this award is a reflection of the dedication, professionalism, and care shown by every member of our team.”
Your Trusted Estate Agent in the South West
Whether you’re selling your family home, purchasing your first property, or letting an investment, Webbers is here to help. Our local teams combine deep community knowledge with modern marketing and genuine personal service values that have once again been recognised on the national stage.
Contact your local Webbers office today to experience the difference that award-winning customer service can make.
